Shipping Policies
Welcome to XO!
Please review our shipping policies carefully to understand the terms and conditions related to the shipment of our products.
- Shipping Destinations:
- We currently ship only within India, kindly check with your pin-code if your area is serviceable before placing order.
- Processing Time:
- Orders are typically processed and shipped within 24 hours after receiving confirmation. During high-demand periods, processing times may be extended.
- Processing times do not include public holidays.
- Shipping Methods:
- We have a wide shipping provider network partners to deliver your order on time. We work with the most efficient shipping companies.
- Shipping Costs:
- All the items displayed over the website include the shipping rates.
- Order Tracking:
- Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package.
- Please allow up to 24 hours for the tracking information to be updated.
- Delivery Timeframes:
- Standard shipping typically takes 7 business days.
- Please note that delivery times are estimates and may be subject to delays due to factors beyond our control, such as customs processing and holidays.
- Address Accuracy:
- It is the responsibility of the customer to provide accurate and complete shipping information. We are not liable for orders shipped to incorrect or incomplete addresses provided by the customer.
- Undeliverable Packages:
- If a package is returned to us as undeliverable due to an incorrect address or other issues, the customer will be responsible for the cost of reshipment.
- Shipping Holidays:
- No orders will be shipped on (Public Holidays]. Orders placed on these days will be processed on the next business day.
- Contact Information:
- If you have any questions or concerns about our shipping policies, please contact our customer service team at care@xoxoed.com
Thank you for choosing XO.
We appreciate your business and aim to provide a reliable and efficient shipping experience.